Returns and Refund Policy

At Neelam Foodland Mumbai, we strive to provide the highest quality snacks and food products; however, due to the perishable nature of our items, returns are only accepted for damaged, incorrect, or expired products reported within 24 hours of delivery.

Return Process

• 1.
  Report Issue

  Contact our customer support team within 24 hours of receiving your order with your order number and clear photos of the damaged or incorrect items.

• 2.
  Verification

  Our quality assurance team will review your request and the provided images to verify the eligibility for a return or replacement based on our food safety standards.

• 3.
  Pickup or Disposal

  Depending on the product type and location, we will either arrange a reverse pickup or provide instructions for the safe disposal of the item.

• 4.
  Refund Processing

  Once approved, your refund will be initiated to the original payment method within 5-7 business days, or a replacement will be dispatched immediately.